Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Raging Waters Los Angeles - Retail Senior Supervisor

Roles & Responsibilities:

The Retail Senior Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls.

Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

Seasonal Position: Retail Senior Supervisor

The pay rate for this position is $22/hour

Tentative start date: February 2025

Supervisory Duties:

Supervise the daily operations of the Retail and Rentals team and any other assigned departments

Lead by example, attitude, and as a representation of Raging Waters Los Angeles core values

Act as an approachable mentor and coach to all assigned team members

Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed

Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

Ensure that all required meal and other breaks are being given in accordance with California law

Ensure daily sign-in sheets are completed and submitted each day

Assist with team scheduling and timekeeping activities

Departmental Duties:

Welcome and greet all guests as they enter retail locations

Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.

Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops

Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

Proactively communicate inventory needs to leadership before items are sold out

Collaborate with Retail Manager to merchandise stores and improve product sales

Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)

Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.

Ensure merchandise is well stocked and organized

Maximize unit visual merchandising standards.

Maintain cleanliness of store areas including exteriors.

Manage inventory, focusing on stock par levels, shrink and waste controls.

Oversee ancillary duties related to lockers, speedy pass and water park rentals.

Be on alert for possible theft

Report maintenance or safety concerns to a supervisor or manager in a timely manner

All other duties as assigned by leadership

Education & Experience:

High School Diploma desired; Equivalent work experience will be considered

2-3 years of previous retail or point of sale work experience

1+ years of previous supervisor experience leading a team of employees

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with California Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Ability to work flexible hours that extend beyond 9am to 5pm

Ability to comply with all uniform policies

Valid driver's license with a good driving record

Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to positively engage with guests to promote sales and customer satisfaction

Must be able to speak with guests directly when other retail leadership is not present

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to use a step ladder in a safe and proper manner

Ability to remain sedentary for periods of time, while using a computer or POS equipment

Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions:

This role will be based in one or more retail locations throughout Raging Waters Los Angeles, with exposure to both indoor and outdoor environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, ice, and other weather conditions

Some exposure to dust and chemical cleaning agents

Team member benefits:

Do not miss the chance to spark your career now!

0911 Festival Fun Parks, LLC

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Raging Waters Los Angeles - Retail Senior Supervisor