Salary: $21.00 Hourly

Location : Pomona, CA

Job Type: Part-Time

Job Number: 25-XTSIFN/1

Department: Finance

Division: Revenue Management

Opening Date: 01/16/2025

Closing Date: 2/2/2025 11:59 PM Pacific

Max Number of Applicants: 100

VACANCY

APPLY IMMEDIATELY

This recruitment will remain open until the City receives 100 applications or until February 2, 2025, whichever occurs first.

The City is currently looking for a qualified at-will, hourly, part-time, Technical Specialist I to fill a vacancy in the Revenue Management Division of the Finance Department. This recruitment will also establish an eligibility list for future vacancies. The Technical Specialist I will perform general cashiering, counter assistance to the public, and a variety of duties to support the Revenue Management Division.

Working Hours - This position is classified as at-will, hourly, part-time with no benefits provided. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a twelve (12) month period.
The schedule for this position is currently as follows:

Mondays and Tuesdays: 9:30 AM - 5:00 PM
Wednesdays: 10:00 AM - 4:00 PM

Please note that the schedule is flexible and may be adjusted as needed to ensure adequate coverage.

Ideal Candidate
The ideal candidate for the Technical Specialist I - Customer Service Cashier position is detail-oriented, organized, and skilled in providing exceptional customer service. They have a strong understanding of modern office practices, basic mathematical principles, and fiscal record-keeping procedures, coupled with the ability to communicate tactfully and professionally. This individual excels in handling cash, checks, and credit card transactions with accuracy, balancing daily receipts, and assisting customers with billing inquiries across various platforms. With a collaborative mindset and a commitment to accuracy, they efficiently support the Revenue Management Division's operations, including tax collection and utility billing processes.

Why Choose Pomona?

A Career with Financial Growth:

Continued Growth: Look forward to a 4% raise on 10/1/2025.
Long-Term Benefits: Benefit from a 5% salary bump on 10/1/2026

Why You'll Love It Here:

Supportive Environment: Be part of a team that values your contributions and fosters growth.
Make a Difference: Your work will directly impact the safety and development of Pomona.
Professional Growth: Opportunities for career advancement and professional development.

MINIMUM QUALIFICATIONS TO APPLY

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education and Experience:

High school diploma or GED equivalency.
One (1) year of cash handling and customer service experience.

Competencies:
The following list represents the core competencies needed for success in this position.

Customer Focus - Attending to the needs and expectation of customers
Mathematical Facility - Performing computations and solving mathematical problems
Oral Communication - Engaging effectively in dialogue
Informing - Proactively obtaining and sharing information
Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace

ESSENTIAL DUTIES

Receive and record receipt of money from the public and other City departments in the form of cash, check, and credit card.
Balance and prepare summaries of daily receipts and cash.
Provide customer service to walk up, online, and over the phone customers.
Assist customers with billing inquiries; review payment and billing history, including skips and re-reads.
Process returned mail and returned payments; including follow-up collection efforts.
Perform general work in the revenue management division; including citywide tax collection and utility billing.

SPECIAL REQUIREMENTS
Essential duties require the following physical skills and work environment: Ability to work in a standard office environment.

SELECTION PROCESS

Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.

To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Final candidates may be required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).

Salary placement will depend on the qualifications of the selected candidate.

City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.

Hourly at-will employees do not receive benefits other than Workers' Compensation Insurance and sick leave benefits as provided by the Healthy Workplaces, Healthy Families Act of 2014.

FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.

CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.

01

Do you have a high school diploma or GED equivalency?

02

This position requires one year of cash handling experience. Do you meet this requirement?

03

Briefly explain your cash handling experience.

04

Do you have one year of performing customer service?

05

Tell us about your customer service experience.

06

I understand this is a part-time position and that the schedule for this position is currently as follows:Mondays and Tuesdays: 9:30 AM - 5:00 PMWednesdays: 10:00 AM - 4:00 PMI also understand that the schedule is flexible and may be adjusted as needed to ensure adequate coverage.

Required Question

City of Pomona, CA

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