Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

Drive sales targets through effective team leadership and strategic planning
Analyze sales data to identify trends and opportunities
Implement and monitor KPIs to ensure store productivity
Lead by example in delivering exceptional sales performance

Team Leadership & Development:

Recruit, train, and develop store staff
Create succession plans to develop future leaders
Conduct performance reviews and provide coaching
Build and maintain a passionate, customer-focused team

Operations & Merchandising:

Ensure optimal inventory management and stock control
Implement loss prevention strategies to minimize shrink
Execute visual merchandising standards to maximize sales
Oversee opening and closing procedures
Maintain store presentation and cleanliness standards

Customer Experience:

Foster a customer-first culture throughout the store
Resolve complex customer service issues
Ensure consistent delivery of exceptional shopping experiences
Build and maintain customer loyalty

Business Administration:

Manage store budget and expenses
Report key metrics to upper management
Implement company policies and procedures
Identify and resolve operational challenges

Required Qualifications:

3+ years retail management experience
Proven track record of achieving sales targets
Strong leadership and team development skills
Excellent problem-solving abilities
Deep passion for retail and fashion
Flexible availability including weekends and holidays
Bachelor's degree preferred

You'll Excel If You:

Are results-oriented with strong business acumen
Have exceptional interpersonal and communication skills
Demonstrate adaptability in a fast-paced environment
Show enthusiasm as a brand ambassador
Have experience in fashion retail

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