Overview

We are seeking a motivated and knowledgeable New Home Warranty Technician to join our home delivery team. This role is essential in assisting new homeowners as they take possession of their home through the warranty period. The ideal candidate will possess a blend of customer service, problem solving and craftsman skills ensuring clients receive exceptional service and support throughout their home-buying journey. In this position, you will coordinate appointments, manage subcontractors and perform a variety of maintenance tasks, including minor appliance repairs, painting, plumbing tasks and more.

Key Responsibilities:

Customer service:

Day to day participation in four phases of our business including pre delivery prep, home inspection, home delivery and warranty period.
Scheduling appointments with new homeowners and meeting with them to assess warranty requests
Perform pre delivery inspections of new homes, coordinate repairs
Perform new home orientation and walk through with home buyers

Repairs and Warranty items

Evaluate warranty requests and coordinate with appropriate trades to complete work
Inspect buildings, equipment, and appliances to identify any faults or issues, and determine best action to fix the issue
Fix malfunctioning systems, machinery, plumbing, heating, and electrical components promptly.
Light drywall, plumbing leaks, woodwork and paint repairs
Maintain work order records

On-time and Professional:

Provide appointment confirmations to tenants, show up on-time
Perform all tasks in a professional and timely manner
Educate homeowners on proper care and routine maintenance and use to maximize economic life of improvements

Safety and Security:

Ensure properties are safe for occupants, visitors, and vendors.
Document any hazardous items or safety concerns

Qualifications and Skills:

High school diploma or equivalent.
5+ years of Construction experience
Must have construction tools
Proven experience in property maintenance or a related field.
Knowledge of building systems (HVAC, plumbing, electrical, etc.).
Strong communication and interpersonal skills.
Attention to detail and problem-solving abilities.
Able to perform Email communication
Experience documenting work orders in online software, taking pictures, detailed notes etc

Working Conditions:

Position involves physical labor, including lifting, carrying and working with construction tools.
Flexible work hours, including weekends and emergencies.
Exposure to various weather conditions.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Expected hours: 40 – 45 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
Weekends as needed

Experience:

Construction: 5 years (Preferred)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Rialto, CA: Relocate before starting work (Required)

Work Location: In person

Monte Vista Properties

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New Home Warranty Technician