Position: Front Desk Receptionist / Sales Manager

About Us

We are a prestigious and busy luxury spa located in a high-end resort, offering top-tier services to our VIP clientele. We seek a dedicated, client-oriented Front Desk/Sales Manager professional with strong communication skills to provide exceptional customer service, meet sales targets, and ensure that every guests feels welcomed and valued.

Responsibilities

Deliver exceptional customer service by building strong relationships with guests, identifying and addressing their needs to ensure a positive experience.
Actively promote spa services and packages to support sales goals.
Maintain a professional, organized, and inviting atmosphere for both guests and team members.
Greet and assist guests at the front desk, ensuring a warm and welcoming environment.
Efficiently manage incoming calls, offering courteous and helpful assistance.
Utilize computer skills for accurate record-keeping, appointment scheduling, and calendar management.
Collaborate effectively with team members to improve communication and streamline daily operations.
Respond to guest inquiries, providing detailed information about spa services and amenities.

Requirements

Fluency in both Mandarin or Cantonese and English (required).
High school diploma or equivalent / Bachelor's degree preferred.
Availability for full-time/part-time shifts, including weekends, evenings, and holidays as needed.
Previous experience in sales or receptionist roles, ideally in a spa, luxury, or hospitality environment.
Exceptional interpersonal and communication skills, with a warm and professional demeanor.
Strong multitasking abilities, capable of managing front desk operations, calls, and guest inquiries efficiently.
Ability to work collaboratively in a team and contribute to a positive work atmosphere.
Comfortable promoting spa products and services to guests in a natural, client-centered manner.

Position Details

Job Type: Full-time
Pay: Starting from $18.00 per hour, with commission potential.
Hours: 40 per week
Benefits: Employee discount

Compensation Package

Competitive hourly pay
Commission-based incentives

Schedule

8-hour shifts, including day and evening shifts.
Weekend availability (Friday to Sunday required).
Flexibility for full-time or part-time schedules, with availability for weekends, evenings, and holidays as needed.

Application Question

Are you available to work Friday through Sunday?

Experience

Customer Service: 1 year (preferred)
Sales: 1 year (preferred)

Language Requirement

Mandarin or Cantonese (required)

Shift Availability

Evening Shift (preferred)
Day Shift (preferred)

Work Location: In-person

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

Employee discount
Flexible schedule

Schedule:

4 hour shift
8 hour shift
Day shift
Evening shift
Weekends as needed

Education:

High school or equivalent (Required)

Language:

Mandarin (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

City of Industry, CA 91744 (Required)

Work Location: In person

Sally Spa at Pacific Palms Resort

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