The customer comes first within the hospitality industry and that is no exception at our company. Our Retail Customer Service Trainees help the local consumers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Retail Customer Service Trainee, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Retail Customer Service Trainee’s hospitality will be the difference between their encounter being just average or an exceptional one.

The primary purpose of the Retail Customer Service Trainee is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Retail Customer Service Trainee, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Retail Customer Service Trainee consist of:

Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
Keeping a record of customer interactions, processed orders, and service schedules
Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
Managing a team of Junior Customer Service Representatives

We want someone in the Retail Customer Service Trainee role whose qualifications include:

Minimum of a high school diploma
At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
Be an effective problem solver
Outgoing personality with a passion for helping others
Passion for increasing in-person hospitality skill set to build better relationships
Excellent communications skills

This is a full time, in-office position that is set to start immediately, so we are looking for individuals that are local to Cerritos, CA and able to start in 1-2 weeks.

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Sunset Acquisition Firm

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Retail Customer Service Trainee