Job Summary:
The Marketing and E-Commerce Assistant supports the daily operations of the e-commerce and marketing teams, ensuring smooth inventory management, customer interactions, and logistics coordination. This role is essential for maintaining optimal stock levels, handling customer feedback, preparing shipments, and assisting with various administrative tasks related to online sales channels.
Main Tasks & Responsibilities:
E-Commerce Operations
- Reconcile E-commerce inventory across Amazon, Shopify, and Walmart at least twice a week, ensuring accuracy in the Order Management System (OMS).
- Monitor FBA (Fulfilled by Amazon) listings daily to replenish inventory in a timely manner.
- Track and manage customer feedback in:
- Seller profile
- Order/product reviews
FBA Shipment Management
- Prepare and manage FBA shipments, including:
- Creating workflow:
- Request freight quotes.
- Compare LTL freight vs. SPD to select the most cost-effective option.
- Input shipment details in the tracking spreadsheet.
- Perform a physical check of shipments before dispatch.
- Generate required shipping documents:
- Create BOL (Bill of Lading)
- Print and attach labels
- Provide shipment details to the sales team.
- Monitor shipment progress until inventory is available for sale.
Customer Support & Administrative Assistance
- Assist in handling customer support requests to ensure a positive shopping experience.
- File and follow up on package insurance claims to resolve shipping issues.
Qualifications & Skills:
Experience: 1+ year in e-commerce, logistics, or administrative support.
Technical Skills: Preferably familiar with Amazon Seller Central, Shopify, Walmart Seller Center
Attention to Detail: Strong organizational skills for inventory and shipment tracking.
Communication: Ability to handle customer inquiries professionally and efficiently.
Time Management: Capability to manage multiple tasks and meet deadlines in a fast-paced environment.
Problem-Solving: Ability to resolve issues related to shipments, inventory, and customer concerns.
Preferred Qualifications:
- Experience in e-commerce fulfillment and logistics.
- Basic knowledge of freight shipping (LTL, SPD) and Amazon FBA processes.
- Proficiency in Excel/Google Sheets for tracking inventory and shipments.
Why Join Mia Secret?
Mia Secret is a leading brand in the beauty industry, known for its high-quality nail and beauty products. As a Marketing and E-Commerce Assistant, you will play a key role in ensuring seamless online operations, managing logistics, and enhancing customer satisfaction in a fast-growing e-commerce environment.
NOTE: employment will be through a staffing agency during the 6 month of initial training.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- City of Industry, CA 91745 (Required)
Ability to Relocate:
- City of Industry, CA 91745: Relocate before starting work (Required)
Work Location: In person
