Job Title: Bilingual: English/Chinese Aesthetic Consultant, Medical Spa / Cosmetic Surgery Sales
Location: Chino Hills, California
Job Type: Full-Time, Part time to full time ok
Compensation: Competitive Base Salary + Commission | Comprehensive Benefits Package (Medical, Dental, Vision, 401K)
About us:
We are a prestigious cosmetic surgery and medical spa with locations in Irvine and Chino Hills, California, known for our commitment to providing exceptional patient care and outstanding aesthetic results. Our state-of-the-art, Medicare-certified surgery center is staffed by highly qualified practitioners dedicated to delivering safe, high-quality care.
After 15 years of growth, TRUECARE, led by the award-winning cosmetic surgeon has become a trusted name with its innovative techniques and commitment to safety. Relying 99% on word-of-mouth referrals, we've built a patients base of tens of thousands, providing an excellent platform for our employees. Our patients’ appreciation for our care will be deeply felt in your day-to-day work. We hope your joining will make TrueCare shine even brighter!
Position Overview
We are seeking a dynamic and personable Aesthetic consultant / sales who is fluent in both English and Chinese to join our elite team. This role is ideal for an individual who thrives in a high-end, fast-paced environment and has a passion for helping patients achieve their aesthetic goals. The successful candidate will be a key liaison between our patients and practitioners, ensuring a seamless and satisfying experience from consultation to post-procedure.
Job Requirements:
- Over two years of experience in medical aesthetics/plastic surgery sales, customer service and consulting
- Professional customer service skills to assist doctors and nurses in communicating with clients. Strong knowledge of medical aesthetics to answer client inquiries.
- Fluency in both Chinese and English, with experience in plastic surgery preferred.
Qualifications:
- Bilingual (English/Chinese): Fluency in both languages is required to effectively communicate with our diverse patient base.
- Sales Experience: Proven track record in a sales-oriented role, preferably within the aesthetic or medical spa industry.
- Aesthetic Knowledge: Strong understanding of cosmetic procedures and the ability to articulate their benefits to patients.
- Customer-Centric: Exceptional interpersonal skills, with a genuine passion for providing outstanding patient care.
- Detail-Oriented: Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Professionalism: High degree of discretion and professionalism, particularly in handling sensitive patient information.
- Tech-Savvy: Proficient with scheduling and patient management software, as well as basic office applications. Experience with WeChat and other Chinese social communication platforms is essential.
Key Responsibilities:
- Patient Engagement:** Serve as the primary point of contact for patients, both in-person and via phone, email, WeChat, and other popular Chinese social communication platforms, ensuring a warm and welcoming experience.
- Consultation Support:** Discuss a range of aesthetic procedures, including fillers, lasers, and both surgical and nonsurgical options, in a way that is clear and compelling, helping patients understand the benefits and setting realistic expectations.
- Procedure Facilitation:** Guide patients through the decision-making process, ensuring they feel confident and comfortable with their choices and the expertise of our practitioners.
- Appointment Management:** Schedule consultations and procedures, efficiently managing the calendar to optimize patient flow while maintaining a personalized experience.
- Payment & Financial Coordination:** Handle payment collection, explain financing options, and ensure a smooth transaction process, all while maintaining patient confidentiality and trust.
- Practice Promotion:** Proactively promote our practice and services, leveraging your knowledge of aesthetic procedures to qualify potential patients and encourage them to take the next step in their aesthetic journey.
- Follow-Up:** Provide ongoing support to patients post-procedure, addressing any questions or concerns and ensuring a high level of satisfaction with their results.
Joining Us, Your Platform Includes:
- Top 1% in the U.S. for Allergan
- No. 2 provider in the U.S. for Sofwave
- Diamond-level Thermage FLX
- No.2 provider in the US for Profound.
- Top 10 in the U.S. for Silhouette Soft Threads
- Top provider for Picoway.
Joining Us, Your leader is
- Two-time winner of the Best Overall Enhancement Award at the aesthetic show.
- Cosmetic surgeon for several Miss California and other beauty pageant winners
- Chief Consultant and Training Expert for Instalift in the U.S.
- KOL For leading Aesthetic manufacture and companies
- Member of the American academy of cosmetic surgery
- Examiner for the American academy of cosmetic surgery
- Fellow of the American College of Surgeons
- Faculty of Aesthetic Show
Job Types: Full-time, Part-time
Pay: $60,000.00 - $180,000.00 per year
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Medical Spa: 2 years (Required)
Language:
Work Location: In person
