Position Title: Budtender
Reports To: Retail General Manager
Position Summary: This position requires a highly motivated individual with excellent customer service and sales skills to support the daily operations of company’s Retail Dispensary, including, cash handling processes, inventory, regulatory compliance, communication, customer education, and all other necessary requirements to remain in compliance with state laws.
$16.00/hr + commision + tip pool + discount
Essential Duties and Responsibilities:
- Acting as the face of the brand, warmly greet every customer entering the dispensary.
- Actively engage customers in a warm and welcoming manner, offer personalized recommendations and solutions, and drive product sales. Provide exceptional customer experience with every guest, every time.
- Responsible for greeting customers and providing guidance about the products and consumption methods that will be most effective for them.
- Handle customer issues and complaints in a proactive and professional manner with customer retention always in mind, escalating to the appropriate parties when necessary
- Promote current sales promotions, marketing initiatives and new product launches to customers
- Complete sales transactions courteously and maintain proper accountability at registers
- Maintain store selling floor cleanliness, back-room organization, visual presentation and safety standards at all times
- Uphold inventory control to minimize loss by complying with all state and company inventory control procedures, product waste procedures and vendor delivery procedures.
- Through the point-of-sale system ensure each customer has a complete profile inclusive of email address, phone number, and how they heard of us
- Assist with dispensary operations and opening and closing procedures during hours of operation
- Adhere to all company-wide policies, process, procedures, and requirements, including code of conduct, confidentiality and non-disclosure.
- Maintain a culture of high-quality customer service and communication
- Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.
- Contribute to team environment and company advancement in alignment with the strategic direction set by management.
- Take inventory or examine products to identify items to be reordered or replenished.
- Restock shelves with products as needed and keep stock room well-organized.
- Be familiar with rewards program and current deals.
- Assist in other departments or cover other positions as needed.
- Complete all tasks delegated by the supervising manager and treat all team members with respect. Be a team player and be flexible when needed.
- Assist in general cleaning at the facility.
- Other duties as assigned.
Required Qualifications:
- Regular attendance
- High School Diploma or GED equivalent required. Associates Degree preferred
- Experience in Retail or Customer Service required. Prior legal budtending experience preferred
- 21+ years old
- Must be able to pass criminal background check prior to hire.
- Must have reliable transportation
- Excellent interpersonal, verbal, and written communication skills
- Working knowledge of Medical and/or Retail Cannabis
- Reporting and information management, process management, team problem solving, and inventory control skills, knowledge of medical and/or retail cannabis policy and law, and experience with Microsoft Office.
- Excellent problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast; calculating, multitasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior.
- Must have a positive, patient, outgoing attitude and be welcoming and considerate to all customers.
- Complete discretion and confidentiality is required of this position at all times.
- Possess strong sales skills.
- Have proficiency in basic computer applications and point of sale software systems.
STAFF PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit or stand for long periods of time, talk, hear, and smell.
- Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.
- Regularly lift and/or move up to 25 pounds and may occasionally lift to 50 pounds.
- Push and pull wheeled carts weighing up to 300 pounds
- Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
STAFF REQUIREMENTS:
- Must be 21 years of age or older.
- Must consent to and successfully pass a background check.
- No prior drug convictions or current probation or parole status.
- Must be reliable and honest.
- Must possess reliable transportation.
- Tardiness and absences for shifts will not be tolerated.
- Must be willing to work varied hours: evenings, weekends, and holidays as needed. Overtime may occasionally be required.
TO APPLY: YOU MUST ATTACH YOUR RESUME. Please do not use uncommon file types or link to Google Drive requiring permission requests. Candidates who do not submit a resume will not be considered.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 35 per week
Benefits:
Shift:
Work Location: In person
