Responsibilities and essential job include, but are not limited to the following:

1. Respond to all customer’s inquiries by either email, telephone or any other communication required
2. Verifies merchandise received/shipped by matching bills of lading; reconciling quantities/weights; noting discrepancies.
3. Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
4. Freight forwarding functions such as order entry, updating, coordinate & expedite requests, time-specific pickups and deliveries and other special requests, etc.
5. Filings
6. Coordinate with broker/trucking company to get a decent freight rate and knows who provide good service.
6. Scanning
7. Provide support to Management/Supervisor
8. Update weights in the system

9. Print receiving tickets for dock
10. Update the “No Show” report and notify the parties involved.

11. AR knowledge is a plus

12. Chinese Speaking is a PLUS!

Customer Service Representative required qualifications are as follows:

Strong customer service skills
Strong computer skills
Ability to multi-task
Decision making and problem solving skills
Ability to prioritize and manage time
Attention to detail and accuracy
Time management and organizational skills
Effective communication skills
Professional phone etiquette
Team oriented'

'Work Location: * One locationWork Remotely

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Associate (Required)

Experience:

Bookkeeping: 1 year (Required)
Customer service: 1 year (Required)

Language:

Chinese; Korean is a plus (Preferred)

Ability to Relocate:

South Gate, CA: Relocate before starting work (Required)

Work Location: In person

Freight Forwarding Company in LA

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Customer Service Representative