Responsibilities and essential job include, but are not limited to the following:
1. Respond to all customer’s inquiries by either email, telephone or any other communication required
2. Verifies merchandise received/shipped by matching bills of lading; reconciling quantities/weights; noting discrepancies.
3. Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
4. Freight forwarding functions such as order entry, updating, coordinate & expedite requests, time-specific pickups and deliveries and other special requests, etc.
5. Filings
6. Coordinate with broker/trucking company to get a decent freight rate and knows who provide good service.
6. Scanning
7. Provide support to Management/Supervisor
8. Update weights in the system
9. Print receiving tickets for dock
10. Update the “No Show” report and notify the parties involved.
11. AR knowledge is a plus
12. Chinese Speaking is a PLUS!
Customer Service Representative required qualifications are as follows:
- Strong customer service skills
- Strong computer skills
- Ability to multi-task
- Decision making and problem solving skills
- Ability to prioritize and manage time
- Attention to detail and accuracy
- Time management and organizational skills
- Effective communication skills
- Professional phone etiquette
- Team oriented'
'Work Location: * One locationWork Remotely
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Bookkeeping: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Chinese; Korean is a plus (Preferred)
Ability to Relocate:
- South Gate, CA: Relocate before starting work (Required)
Work Location: In person
