Department: Retail Reports to: Manager, Academy Museum Store Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - Museum Summary/Objective: The Retail Lead will play an essential role in the Museum store's leadership team. You will assist in the management of the daily operations of the store, along with helping, coaching, monitoring, and appraising retail staff to provide first-class retail services to visitors, while encouraging enthusiasm for and knowledge about exhibitions and items in the collection. You will lead a specialty focus of the retail store, either visual merchandising or service & selling.
This position is represented by a union. Essential Functions of the Job: Supervise Day-to-Day Operations: Ensure proper floor coverage by managing staff schedules, including breaks and lunches. Delegate tasks for opening and closing the store, including replenishment and register processes.
Open and close the retail store. Customer Service and Sales Excellence: Lead by example in delivering exceptional customer service experiences. Oversee and resolve customer requests, concerns, and complaints to ensure satisfaction.
Foster customer loyalty by building relationships with repeat and potential repeat customers. Successfully meet and exceed sales goals, coaching the team to achieve business objectives. Operational Excellence: Maintain a safe and polished retail environment.
Hold the team accountable to policies, procedures, and performance standards. Ensure adherence to legal policies and practices. Visual Merchandising (Specialty Focus): Create and maintain a visually compelling retail environment that aligns with brand aesthetics.
Ensure merchandise presentation adheres to standards, including displays, signage, and cleanliness. Partner with the team to execute seasonal updates and special event setups. Service and Selling (Specialty Focus): Drive sales through coaching, product knowledge, and exemplary service.
Train and mentor staff in upselling, cross-selling, and delivering personalized shopping experiences. Collaborate on strategies to achieve sales performance goals and improve conversion rates. Supervisory Responsibilities: Supervise Store Associates.
Required Competencies: A high school diploma or equivalent certificate of completion. Proven leadership skills and ability to manage a team in a retail setting. Strong communication and interpersonal skills.
Demonstrated success in sales, customer service, or visual merchandising. Detail-oriented with excellent organizational abilities. Passionate about creating exceptional customer experiences and supporting a team-oriented culture.
Flexibility to work evenings, holidays, and weekends A commitment to diversity, equity, accessibility, and inclusion. A customer-centric approach with knowledge of film making and fan of movies. Preferred Qualifications (if applicable): Multi-lingual skills a plus.
Experience with Teamwork POS system a plus, Excel (can maintain complex spreadsheets). Physical Demands (if applicable): Ability to remain in a stationary position. Ability to move and transport up to 50 lbs.
Work Environment: Working in public spaces. Travel: The percentage of travel time expected for the position is 10%. May travel between the Academy Museum Store and Jefferson Warehouse Locations.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Compensation: The expected salary for this role is $21.50 per hour
The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. Benefits: Comprehensive medical, dental, and vision coverage.
15 days of PTO, plus company-paid holidays. Additional time off including summer hours, winter hours, and a cultural floating holiday. Paid sick leave.
Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare.
Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage. @museumLI
