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Sales Associate

Howard's Appliances, Inc. • Covina, CA, US • 1w ago

Job Title: Sales Associate

Department: All Store Locations

Store: All Store Locations

Job Family: Sales/ Store Locations

Reports to: Store Manager

Supervisory Role: N/A

Are you looking for a rewarding sales career? Are you looking for advancement opportunities? Are you looking to take your career to the next level? Are you ready for a new challenge?

WHO WE ARE:

WE ARE HOWARD’S! WE ARE DIFFERENT! BUILT IN 1946, WE ARE SOUTHERN CALIFORNIA’S LARGEST AND MOST TRUSTED INDEPENDENT RETAILER OF APPLIANCES, TVS, AND MATTRESSES. WE HAVE 12 LOCATIONS IN SOUTHERN CALIFORNIA! WE ARE LOOKING FOR NEW TALENT!

WHO YOU SHOULD BE:

YOU LOVE SALES! YOU ARE A TEAM PLAYER. YOU ARE MOTIVATED. YOU ARE ENERGETIC. YOU ARE COMPETITIVE. YOU ARE PASSIONATE.

Job Summary:

The sales associate is the first person our customers interact with when they enter Howard’s. Sales associates are the most critical piece to our success as they engage with our customers. The sales associate is responsible for achieving assigned sales targets, assisting customers with their questions and the sales associate is responsible for updating their knowledge about our products, services and our industry.

Essentials Functions:

Achieve assigned sales targets.
Stay in contact and will frequently correspond with current and past customers via email and outbound phone calls.
Accurate data entry of all proposals, new orders and revisions as required.
Thoroughly review all orders and revisions for content, accuracy and completeness.
Sales associates are expected to qualify the customer by properly making sure the customer has accurate measurements to ensure their product fits.
Coordinate with internal operations department and outside vendors on sales related activities.
Assist walk in or phone customers with questions, concerns, problems, etc.
Provide creative solutions to meet the customer’s needs.
Create strong, lasting, profitable, relationships with each customer.
Provide the highest possible level of service to the customers.
Exhibit confidentiality and attention detail as the position requires collecting customer’s personal information such as delivery address etc.
Help promote the company and its products and services.
Attend to the best interests of the Company.
Continue to educate oneself in the appliance and mattress industry.

· Sales Associates are expected to complete every transaction accurately; disclosing all information regarding policies that affect the customer such as: delivery, installation, consumer finance, special order, product features, layaway, etc

· Sales Associates will cooperate and maintain good rapport with fellow salespersons and employees of all departments throughout our organization, as well as with outside business partners.

Sales associates must be well groomed, and apparel must be in line with the prevailing uniform requirements and day-to-day activities of the organization. A name tag must always be worn.

· Demonstrate professionalism in all situations.

Sales associates are expected to maintain workstations in a clean and organized manner. This means free of clutter, food and drinks, as well as any personalization.
Might support other team members to move displays or product throughout the store by applying proper lifting techniques.
Will support store events, store sales and store functions.
Will support in other areas as needed.

Physical and Environmental Requirements:

· Ability to lift up to 50 pounds.

· Requires walking, standing, twisting, bending, and occasional repetitive movement.

· Requires using hand tools.

· Requires working indoors in environmentally controlled conditions. Occasionally will go outdoors.

Work Schedules:

· Available to work mornings, afternoons, evenings, holidays and weekends.

· Ability to sustain a good attendance track record.

Qualifications:

· At least 1 year of previous sales experience.

· A proven record of sales success.

· Computer literate (intermediate).

· Experience with Microsoft Suite.

· Ability to maintain professionalism when interacting with internal and external customers.

· Ability to maintain confidentiality.

· Ability to maintain professionalism when interacting with difficult customers

· Excellent writing (to ensure concise product order information is accurate for delivery or billing/invoicing purposes), verbal and interpersonal communication skills

· Impeccable follow up and follow through skills

· Must be flexible, well organized, detail-oriented, able to handle a fast-paced work environment

· Present an eager, customer centric, confident and professional image.

· Excited to be a part of a highly motivated and innovative company culture.

Preferred:

· Bi-lingual Spanish/Tagalog/Vietnamese/Chinese/Korean preferred

· Bachelor’s degree or equivalent combination of education and experience preferred.

· Retail sales experience is a plus.

· Ability to work on a full-time schedule.

Howard’s Appliances, Inc. is an equal opportunity employer and does not discriminate based on race, color, gender, religious creed, religious dress and grooming practices, marital or familial status, domestic partner status, national origin or ancestry, physical or mental disability, medical condition, genetic characteristics or information, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), sexual orientation, military or veteran status, gender identification, and gender expression or any other consideration or characteristic made unlawful by federal, state, or local laws.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits: