HVAC Office Assistant

AirTech HVAC LLC • Pasadena, CA, US • 2w ago

Here we grow again!

AirTech HVAC has a new opportunity for an enthusiastic team player who has a passion for serving customers, stellar communications skills, and a proven ability to multi-task in high-volume environments. Is this you? Keep reading to learn more about this Office Assistant position.

YOUR LIFE AS AN HVAC OFFICE ASSISTANT

This position will be the first point of contact for our company. You will warmly greet and communicate with customers and vendors who walk into the shop. You will be kind and quick to answer questions and find solutions to their heating and air conditioning concerns. You will play a crucial role in helping to maintain an organized and efficient working environment.

Monday through Friday 9:30 AM – 6:00 PM
Manage incoming leads swiftly, calling/emailing clients about pricing and scheduling information
Respond effectively and timely to phone messages, emails, Service Titan and text messages
Prepare daily/weekly reports to Call Center Manager
Assist in inventory management and ordering of supplies.
Sort mail & deliveries
Provide backup phone support to the CSR and dispatch teams

WHAT WE NEED FROM YOU

1+ year of administrative or customer service experience in an office setting
A clear and professional speaking voice as phones are a primary part of the position
Ability to communicate with people tactfully and with diplomacy and professionalism
Strong organizational skills and high attention to detail
Experience using a cloud-based scheduling / CRM system, Service Titan experience a plus!
Knowledge of HVAC terminology and operations is a plus, but not required.
Minimum of a high school diploma.
Microsoft skills required (Outlook, Excel, Word)

AirTech HVAC has been servicing the San Gabriel valley and surrounding areas since 1988. Become part of the team of a second-generation, family-owned, Pasadena-based HVAC company that prides itself in its team atmosphere and its community consciousness.

If it sounds like AirTech HVAC is the right place for you, please apply right away.

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