Location: West Covina, CA (On site) | Type: Full Time | Pay Range: $18.00 per hour + Bonuses (No cap)
The BDC Service Representative is responsible for handling inbound and outbound communication with customers regarding service appointments, inquiries, and follow-ups. This position requires a proactive and detail-oriented individual who can effectively prioritize tasks and provide timely assistance to customers. The BDC Service Representative plays a key role in maximizing service department efficiency, customer retention, and overall dealership profitability.
What You’ll Do:
- Manage inbound calls, emails, and online chat inquiries related to service appointments, pricing, and inquiries.
- Initiate outbound calls to schedule service appointments, follow up on service visits, and gather customer feedback.
- Provide accurate and detailed information to customers regarding service offerings, pricing, and dealership policies.
- Ensure all customer interactions are handled with professionalism, courtesy, and efficiency.
- Schedule service appointments based on customer preferences, service advisor availability, and dealership capacity.
- Coordinate with service advisors and technicians to optimize appointment scheduling and minimize downtime.
- Confirm service appointments with customers via phone, email, or text message to ensure attendance.
- Follow up with customers after service appointments to ensure satisfaction and address any concerns or issues.
- Solicit feedback from customers regarding their service experience and relay relevant information to management for continuous improvement.
- Maintain ongoing communication with customers to build rapport and encourage repeat business.
- Accurately record customer information, service requests, and appointment details in dealership CRM system.
- Update customer records with relevant notes, service history, and communication logs for future reference.
- Assist in maintaining an organized and up-to-date database of customer information for marketing and communication purposes.
- Collaborate with service advisors, technicians, and other dealership staff to ensure seamless customer service experiences.
- Communicate relevant customer information and appointment details to service department personnel to facilitate efficient workflow.
- Participate in team meetings and training sessions to enhance product knowledge, customer service skills, and overall performance.
What You’ll Need:
- Previous experience in a customer service, call center, or automotive industry preferred.
Strong communication skills, both verbal and written.
Proficiency in computer applications, including CRM systems, email, and Microsoft Office.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Customer-focused attitude with a commitment to providing exceptional service.
Willingness to work flexible hours, including evenings and weekends, as needed.
What We Offer:
- Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
- Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
