Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.
Job Summary
The Sales Floor Associate performs multiple tasks and processes associated with the thrift operations at RWB Thrift. This role demands attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Sales Floor Associates may be assigned to different areas within the organization. Below are brief descriptions of each role:
Cashier: A cashier plays a crucial role in the smooth operation of a business. They are responsible for processing customer transactions accurately and efficiently. This includes handling cash, counting back change, and providing customers with receipts. Cashiers must provide excellent customer service by answering questions, addressing concerns, and ensuring a positive shopping experience for the customer. Additionally, cashiers need to maintain a clean and organized work area, reconcile their cash drawer at the end of their shift, and assist with tasks like stocking shelves or bagging items when needed. Attention to detail, good communication skills, and a friendly demeanor are essential qualities for a successful cashier.
Sales Floor: Sales Floor Associates take pride in maintaining the sales floor amidst the ever-changing inventory and keep the store clean and organized to enhance the shopping experience. Key duties include organizing clothing racks, promptly picking up items from the floor to maintain an orderly sales area, and returning products to their designated locations. Associates are also responsible for promptly addressing spills, removing potential safety hazards, and occasionally assisting customers with items behind the register area.
Donation Attendant: Donation Attendants provide a positive experience for donors and customers. They greet donors, receive and process donations, thank donors for their contribution, and provide information about the store’s donation policies. They also provide donors with a receipt.
The Perks
- Full time hours
- Benefits eligible after 90 days of employment
Key Responsibilities
- Greeting and assisting customers
- Maintain organization and color order on the sales floor
- Ensure the return of products to their designated locations
- Remove potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage
- Organize and uphold assigned departments to organizational standards
- Prioritize attention to detail, accuracy, and timeliness in tasks
- Adhere to safety procedures and guidelines
- Fulfill other duties as assigned by the leadership team
- Ensure compliance with all company policies and procedures
Qualifications
- High school diploma or GED preferred
- Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required
Physical Requirements
- Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
- Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
- Endurance: Able to stand for extended periods of time.
- Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
- Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
- Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
- Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
- Footwear: Required to wear closed-toe shoes for safety purposes.
- Repetitive Tasks: The job involves regular repetitive motions.
Work Environment
- Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
- Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
- Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
- Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
- Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.
Language Requirements
- Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.
Scheduling Requirements
- Sales Floor Associates are typically scheduled to work from 10am - 6:30pm. They receive two days off; Sunday + one other day of the week. Days off are typically not consecutive.
Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.
M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
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