Overview:
As an HVAC Maintenance/Sales Trainer, you will be vital in developing and delivering high-quality training programs to new and existing sales and service teams. Your goal will be to ensure that all team members are well-equipped with the knowledge and skills they need to excel in both technical and customer-focused areas of HVAC services. This role requires strong communication skills and a passion for empowering others through training and mentorship. You will collaborate with leadership to continuously improve the team's performance, customer satisfaction, and overall efficiency.
Key Responsibilities:
- Develop and deliver training programs: Create engaging, comprehensive training sessions covering HVAC system fundamentals, service techniques, and sales strategies. Adapt the content to suit a variety of learning styles and knowledge levels.
- Lead hands-on workshops: Facilitate interactive workshops to reinforce HVAC technical skills, including installation, troubleshooting, and maintenance procedures.
- Sales skill development: Train existing technicians on key HVAC product features, effective selling techniques, upselling opportunities, and customer service best practices to maximize client satisfaction and drive revenue growth.
- Conduct assessments and feedback: Regularly assess trainees' performance through quizzes, practical demonstrations, and role-play scenarios. Provide constructive feedback to support their growth and development.
- Collaborate with department heads: Partner with sales, service, and operations managers to identify training needs and tailor content to address specific performance gaps or industry changes.
- Onboarding new hires: Provide foundational training to new service team members, ensuring they are fully equipped to confidently perform their roles from day one.
- Monitor industry trends: Stay up to date on the latest HVAC technologies, products, and service techniques, and incorporate this knowledge into training materials to keep the team current.
- Continuous improvement: Gather feedback from trainees and department leads to refine and improve training programs, ensuring they remain relevant and effective.
- Foster a positive learning environment: Encourage a culture of teamwork, learning, and inclusion where all employees feel valued, respected, and motivated to reach their full potential.
Qualifications:
- 5+ years of proven experience in HVAC sales, maintenance, and/or training.
- Strong understanding of HVAC systems, sales and customer service best practices.
- Exceptional communication and presentation skills.
- Experience using learning management systems (LMS) or other training tools.
- Ability to motivate and engage team members with diverse learning styles.
- Willingness to travel, approximately 60% of your time, often staying overnight for work.
Benefits:
- Competitive salary with performance-based incentives.
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Career growth: Opportunities for ongoing training and professional development.
- Company culture: A supportive and dynamic environment that values teamwork and employee satisfaction.
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About Fetch-A-Tech:
At Fetch-A-Tech, our mission is to provide all residents of Las Vegas and the neighboring areas with the highest standards and quality of plumbing and indoor comfort. As plumbing & AC experts, we do this by offering top notch services and products, as well as by educating our customers and protecting our integrity at all times. We offer a competitive pay structure and ongoing training and support for all employees, ensuring our ability to serve our customers in the best way we can, and we will certainly stop at nothing until our customers are fully satisfied with our services.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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