Position: Front Desk Receptionist / Sales Manager
About Us
We are a prestigious and busy luxury spa located in a high-end resort, offering top-tier services to our VIP clientele. We seek a dedicated, client-oriented Front Desk/Sales Manager professional with strong communication skills to provide exceptional customer service, meet sales targets, and ensure that every guests feels welcomed and valued.
Responsibilities
- Deliver exceptional customer service by building strong relationships with guests, identifying and addressing their needs to ensure a positive experience.
- Actively promote spa services and packages to support sales goals.
- Maintain a professional, organized, and inviting atmosphere for both guests and team members.
- Greet and assist guests at the front desk, ensuring a warm and welcoming environment.
- Efficiently manage incoming calls, offering courteous and helpful assistance.
- Utilize computer skills for accurate record-keeping, appointment scheduling, and calendar management.
- Collaborate effectively with team members to improve communication and streamline daily operations.
- Respond to guest inquiries, providing detailed information about spa services and amenities.
Requirements
- Fluency in both Mandarin or Cantonese and English (required).
- High school diploma or equivalent / Bachelor's degree preferred.
- Availability for full-time/part-time shifts, including weekends, evenings, and holidays as needed.
- Previous experience in sales or receptionist roles, ideally in a spa, luxury, or hospitality environment.
- Exceptional interpersonal and communication skills, with a warm and professional demeanor.
- Strong multitasking abilities, capable of managing front desk operations, calls, and guest inquiries efficiently.
- Ability to work collaboratively in a team and contribute to a positive work atmosphere.
- Comfortable promoting spa products and services to guests in a natural, client-centered manner.
Position Details
- Job Type: Full-time
- Pay: Starting from $18.00 per hour, with commission potential.
- Hours: 40 per week
- Benefits: Employee discount
Compensation Package
- Competitive hourly pay
- Commission-based incentives
Schedule
- 8-hour shifts, including day and evening shifts.
- Weekend availability (Friday to Sunday required).
- Flexibility for full-time or part-time schedules, with availability for weekends, evenings, and holidays as needed.
Application Question
- Are you available to work Friday through Sunday?
Experience
- Customer Service: 1 year (preferred)
- Sales: 1 year (preferred)
Language Requirement
- Mandarin or Cantonese (required)
Shift Availability
- Evening Shift (preferred)
- Day Shift (preferred)
Work Location: In-person
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- City of Industry, CA 91744 (Required)
Work Location: In person
