Greet and assist guests and members with the selection and purchase of merchandise as well as providing the guest with needed information in person and by telephone. Uphold and ensure compliance with all company and departmental policies and procedures.
Minimum Requirements:
- Minimum 2 years retail sales experience required
- Must be at least 18 years of age
- Excellent Communication skills, both written and verbal
- Ability to effectively operate all hotel computer systems
- Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel and Outlook
- Ability to work simple math calculations
- Possess the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
- Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
- Must be detail oriented and able to manage competing priorities in a fast paced environment
- Must be flexible to working days, early mornings, evenings, weekends, and holidays
Tasks/Responsibilities:
- Report to work at the scheduled time, neatly groomed and in a clean uniform and following company Dress Code policy
- Learn the names and personally recognize our regular Guests and Members
- Answer any questions guests may have about Sea Island or the area to the best of one's ability
- Maintain cleanliness and organization in all work areas
- Uphold appropriate departmental standards of quality/timing
- Report all equipment problems and maintenance issues to supervisor
- Attends all scheduled employee meetings and brings suggestions for improvement
- Greet guests, making them feel comfortable
- Assist guests with merchandise sales, up-selling where possible
- Process charges and cash sales for merchandise and fees
- Remain informed of current trends and inventory status
- Maintain the availability of merchandise in a clean and orderly fashion
- Assist with merchandising and display arrangements
- Assist with quarterly inventory procedures
- Accountable for the accurate processing of cash and charges (using guest/member cards)
- Handle ordering for specific high turnover items
- Willing and timely execution of other duties as delegated by leadership
Other Requirements:
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
- Ability to lift, carry, pull and push up to 40 lbs repeatedly throughout a shift
- Ability to read, write and communicate effectively in English, both written and verbal
- May be exposed to mechanical, electrical, chemical and fume hazards
- Maintain compliance with Company Resort Professional Image Policy
