Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Overview:
Providing our clients with exceptional service is the foundation of our business. In Client Services and Scheduling, you will manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors.
What you'll do:
- Work collaboratively with Veritext colleagues, exhibiting Veritext Values
- Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
- Communicate necessary information timely, accurately and effectively; report incidents to management
- Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
- Take ownership of your work; follow-thru until final resolution
- Understand Veritext products and services, their value and commensurate fees
- Resolves issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests
- Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
- Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal
- Recommend and implement improvements in process and procedures
- Understand Company targets and strive to meet and exceed
- Provide leadership, direction and oversight of Client Scheduling / Client Services group to ensure company goals and objectives are achieved
- Develops, leads and maintains a high performing team; Ensures managers and supervisors are adhering to company policy and administering practices in a fair and equitable manner
- Ensure your employees are engaging and growing, setting the stage for the future; fosters a success-oriented, accountable environment
- Recruit, train, coach and develop staff to yield a high performing team
- Ensure that payroll is entered accurately ADP/Payroll duties (i.e. approving time sheets, time off requests)
Who you are:
- 4+ years similar experience
- 4+ years leadership experience
- Must possess excellent management skills and the proven ability to lead and manage a successful team
- Proficiency in MS Office required
- Proficiency in relevant software packages and applications
- Must possess excellent written and verbal communication skills
- Expert in client communications and escalated call handling
Benefits:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Hybrid work structure
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
